To purchase a product you must add it to the “Shopping cart” to continue browsing and buying other items, or buy the item directly through the “Buy Now” button.
Then you must enter your data and/or comments and press “Make your purchase”.
We haven’t a payment gateway because first we have to check the stock of the product.
On the website we do not have a payment gateway because we first have to confirm that we have the product in question. That is why the purchase is not automatic.
In the hours after the purchase, the customer will receive a message with the payment methods.
Payment methods
Payment will be made by bank transfer or PayPal (in this case with a surcharge).
Secure payments
The bank and Paypal accounts are in the name of the owner of the business, Xavier Andreu, and in recognized entities to offer total confidence in the payment.
We are a physical and online store with more than 17,000 items. That is why it is possible that an item ordered by the website is no longer available at the time of purchase.
In this case, the customer will receive a message communicating the information and we will proceed to cancel the order.
Items can be reserved and paid in installments without interest. Depending on the needs, the number of terms can be adapted. The items will be reserved and stored in the Militaria Barcelona warehouse and shipped after receiving the last payment.
Shipments will always be with tracking code and will be made through the Post Office or a transport agency, depending on the characteristics of the product.
Shipping costs
The shipping cost will depend on the size and weight of the products. Registered shipping to Spain has a cost from €6 and international shipping from €9.
When purchasing a product, a message will be sent to the customer with the tracking number of the package.
If you have not received the tracking number, you can send an email to post@militariabcn.com claiming it.
If more than 10 days (national shipping) or 20 days (international shipping) have passed, you can write to us at post@militariabcn.com and we will make the claim to the transport company in order to solve the problem. We promise to refund the total amount of the order if the shipment has not arrived within the next 30 days of shipment within the Spanish State. 40 days within the European Union and 90 days in the rest of the countries
A product may be returned in the event that the item received does not match the description of the item on the website. The return period is 15 days.
Return process
If the return conditions are met, Militaria Barcelona will return the full value of the product.
To return the wrong product, the same shipping method will be used to proceed with the return.
If you have one or more objects that you think may be of interest to us, you can send us photographs so that we can evaluate them.
The photographs and description of the product can be sent to the email post@militariabcn.com or by WhatsApp +34 693 259 512
